At The Impact Collective (ABN 648 159 163 47) (we, our, us) we value and respect your privacy and take the protection of your personal information seriously.
What personal information do we collect and handle?
Personal information is any information or opinion (whether true or not, and whether recorded in a material form or not) about you as an identified individual, or an individual who is reasonably identifiable.
The types of personal information we collect and handle may include, but are not limited to:
contact information, such as your name, home address, telephone number and email address; and
other information about your work or information pertaining to future work with The Impact Collective.
How do we collect your personal information?
We collect personal information through various avenues, including:
information you provide to us directly, for example:
when you communicate or interact with us by telephone, email, online (including through our website and our social media channels), or in person; and
when you complete a form or a survey.
You must only provide us with the personal information of someone else if you have that person’s consent to do so.
Why do we collect your personal information?
We collect, hold, use and disclose personal information primarily, so that we can provider professional consulting services.
However, we may also collect your personal information for related reasons, including:
administrative purposes including research, planning, service development, record-keeping and internal reporting;
collecting aggregated data, and conducting surveys, about the community; and
to comply with applicable laws and regulations.
We may also use your personal information in a de-identified or anonymised form to further assist in analysing and understanding the charity sector. We will not disclose your identity to unauthorised persons and we will never sell your personal information under any circumstances.
Who might we disclose your personal information to?
We may disclose your personal information to various third parties for any of the purposes identified above. The types of third parties with whom we exchange personal information include:
event agencies if you are attending a professional event;
with your prior consent, we may provide your personal information to journalists and other media representatives if you have agreed to share your experiences or be interviewed;
our service providers, including providers of legal, delivery, data processing, data analysis, research, investigation, and technology services;
government agencies for reporting and compliance purposes;
various third party suppliers and partners, which provide services and support for our operations;
if you are a business, your organisation and representatives; and
to law enforcement agencies and other organisations where required or permitted by law.
What if we can’t collect your personal information?
If you do not provide us with the personal information we need, we may not be able to help with your need for assistance.
Visitors to our website
How do we protect your personal information?
We take all reasonable steps to keep personal information protected from loss, interference, misuse or unauthorised access, modification or disclosure. These steps may include encryption and access controls. We store personal information in both physical and electronic form, sometimes with the assistance of third parties such as data hosting providers.
How can you access and correct your personal information?
The accuracy of the personal information we hold and use is important to us. We take reasonable steps to ensure that the personal information we handle is accurate, complete and up-to-date. To help us keep your personal information accurate, please let us know if there are any errors or changes in your personal information.
You can request access to the personal information we hold about you at any time by contacting us via the contact details at the bottom of this policy. You may also request the correction of any of the personal information we hold about you. In most cases, we can help you promptly and informally with these requests. In other cases, we may need to verify your identity and ask you to make your request in writing.
From time to time, we may need to reject your request to access or correct the personal information we hold about you, if we believe it to be necessary and to the extent allowed by law. We will provide our reasons if we deny your request for access to, or correction of, your personal information. Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information we hold about you. We won’t charge you for simply making a request to access or correct personal information. However, we may charge reasonable costs for carrying out your request.
How can you make a privacy complaint?
How to contact us
Contact: The Impact Collective
Last updated: 19 March 2020